Customer Service /
Returns & Exchanges
Hestra USA accepts returns only for unused items purchased directly from our website within 30 days of purchase. Returned items must be in new condition with tags attached.
To return unused items for a refund, please contact our Customer Service team at cs@hestrausa.com to request a printable $5 shipping label.
Returns with 5+ items are subject to a 10% restocking fee. If gloves are returned with tags removed or missing, they may not be accepted into inventory. If they are accepted, a 10% retagging fee will be applied.
To make an exchange, please return your original order for a refund and place a new order for the desired item(s).
Please contact us via email at cs@hestrausa.com for a printable shipping label to return your unwanted item.
Place the unused items in a suitable shipping container, affix the shipping label, and drop it off or schedule a pickup at a FEDEX PICKUP LOCATION.
Using the provided return shipping label will incur a $5 deduction in your overall refund.
Please return the unwanted item(s) for a refund as described here and place a new order for the desired item(s).
Refunds are processed as soon as possible once your return is received. It may take up to 3 business days to process your refund in-house, and it can then take a few additional business days to appear on your card statement. Refunds are processed to the card used in the original purchase.
Refund amounts reflect whether you used our $5 prepaid return shipping label and the number of items returned.
Most refunds are $5 less than the original order’s total because most consumers choose the convenience of using the provided return shipping label.
Original outbound shipping fees are not refunded.
If you return 5+ pairs of gloves, your return is subject to a 10% restocking fee.
We cannot accept returns for gloves if they are not in new condition or once the tags have been removed.